Insurance Claim Help — We Handle Everything
Dealing with insurance companies after an accident is overwhelming. Adjusters, paperwork, supplements, approvals — it's a full-time job on top of the stress you're already feeling. At Total Care Collision, we take over your entire insurance claim process so you can focus on your life while we focus on getting your car repaired properly.
What We Handle For You
From the moment you call us, we become your insurance advocate. We contact your insurance company, schedule the adjuster inspection at our facility, provide comprehensive photo documentation, write the initial estimate, and negotiate for the repair scope your vehicle actually needs — not the minimum your insurance wants to pay for.
Why Insurance Companies Underpay Claims
Insurance is a business. Adjusters are trained to close claims for as little as possible. Common tactics include recommending aftermarket parts instead of OEM, skipping blend panels on paint work, ignoring hidden damage, and steering you to their preferred shops that have agreed to lower labor rates. We know every one of these tactics and we push back on all of them.
Supplements: Fighting for Hidden Damage
The initial estimate from an insurance adjuster is almost always incomplete. They can only see surface damage — but real collision damage hides behind panels, under components, and inside structural cavities. After our tear-down inspection reveals the full scope of damage, we write and submit detailed supplements with photo evidence to ensure your insurance pays for the complete repair.
What We Document
Every repair at Total Care Collision includes comprehensive documentation: pre-repair photos from multiple angles, tear-down photos showing hidden damage, part-by-part damage inventory, computerized frame measurement reports (when applicable), blend panel justification, and post-repair verification photos. This documentation protects you — whether for your insurance claim, a potential diminished value claim, or future resale.
Deductible Assistance
We understand that deductibles can be a burden, especially after an unexpected accident. We can help you explore deductible assistance options where allowed under Florida law. Terms may apply — ask us for details during your estimate.
What Our Customers Say
P. Joseph
"My Nissan Sentra was repaired at this shop. I am very satisfied because I got a very fair quote within 2 days. I was able to talk to the technician and he explained the details of the repairs to me. They are very responsive, respectful and I had my car back fixed looking great in 2 weeks. I would recommend them."
Google Review
B.D. Mowell
"A nut in my neighborhood broke out lots of people's tail lights or head lights one night on our street. Since this was not a big job, most body shops totally blew me off and didn't even bother responding. Lionel was great, got back to me right away, provided multiple options and worked me in. The guys do great work. I will use them again and recommend them."
Google Review
Dennis Diaz
"Great service, they stick by their guarantees."
Google Review
Frequently Asked Questions
For insurance claims, you typically only pay your deductible. We collect payment directly from your insurance company for the remainder. No large upfront deposits required.
Claim denials can often be challenged. We provide detailed documentation that supports your claim and can help you through the appeals process. In some cases, consulting with a personal injury attorney may be advisable.
Initial claim approval typically takes 3-7 business days. Supplements may add additional time. We communicate with your insurance company proactively to minimize delays and keep your repair moving.
Get Your Estimate
Upload photos, call, or WhatsApp — we respond within 30 minutes.
140 NW 14th St Unit E, Pompano Beach, FL 33060
(954) 930-1804 · info@totalcarecollision.com
Mon-Fri 9:00am-5:00pm · Saturday by appointment
🇺🇸 English · 🇪🇸 Español · 🇫🇷 Français